Insurance, Fees, and Payment
Insurance
Most of our clinicians are preferred, in-network providers for Premera BlueCross, Lifewise, BCBS (most plans), First Choice Health, and Kaiser PPO (HMO with Pre-authorization). Some of our clinicians accept Lyra.
If we are in-network with your insurance plan, we will bill your insurer on your behalf and your copayments will be due in full at the time of service. If you are seeing a provider that is not paneled with your insurance plan, we will provide you a superbill for you to submit to get reimbursed directly from the insurance company. Please double check the clinician’s individual page to see what insurance companies they are in-network with.
Fees
Our fee structure for the various services we provide are listed below:
Payments
We ask all clients to pay before or at the beginning of each session. Payments can be made via cash, check, credit card (adds a 3.0% service charge) or Zelle/QuickPay to: billing@interconnectionshealing.com. Please note we cannot process HSA/FSA cards but can provide superbills for clients to get reimbursed directly through their HSA/FSA company.
Any client with a balance of more than 3 sessions will be asked to pause therapy unless a payment plan is created with their therapist and payments are consistently made toward their balance. If therapy is paused, there is no guarantee that the spot will be available when clients are ready to resume.
Credit cards on file will be charged automatically for sessions that are 45 days overdue. If no credit card is on file, the balance will be sent to collections.
| Service | Time | Fee (Doctoral Level) | Fee (Masters Level) | |
|---|---|---|---|---|
| Initial Phone Consultation | 15 Min | Free | Free | |
| Initial Diagnostic Assessment / Intake for Individuals or Couples | 50-55 Min | $320 | $230 | |
| Individual and Couples Session | 50-55 Min | $240 | $180 | |
| Individual and Couples Session | 80 Min | $360 | $270 | |
| Low Fee Services: Psychotherapy with Trainees (Pay what you can in this range) | 50 Min | N/A | Limited Sliding Scale spots available starting at $40 | |
| HRT and Gender-Affirming Surgery Assessment and Letter (ICATH model of care) | 50-55 Min | Pay what you can | Pay what you can | |
| Group Psychotherapy Sessions | 75 Min | $65 | $60 | |
| Workshops, Programming, Consulting, Coaching, Debriefing | Please inquire with Dr. Agnes Kwong: Agnes@interconnectionshealing.com | |||
| Clinical Supervision or Professional Consultation | 50 Min | $240* | $180* | |
| Career Assessments (add on to individual psychotherapy rates) | 50-55 Min | $100/Hour | N/A | |
| Immigration Evaluations (Includes Assessments, Prep, Writing, etc.) | $300/Hour | |||
| Court-Related Testimony and Preparation | $400/Hour | |||
| Clinical Phone Consultation / Session (for current clients) | 5 Min** | $15/5min | $15/5min | |
| Missed Appointments | $150 | |||
| Late Cancellation (48 hours Notification Required) | $150 | |||
| Returned Check Fee | $20 | |||
*Sliding fees available for first three months when clinicians are starting their own practice.
**Phone calls and emails from clients are free for the first 5 minutes and billed at $15 every 5 minutes thereafter.
The above table contains our most commonly accessed services. New clients will receive a comprehensive list of services and fees as part of the intake packet, known as our Good Faith Estimate form. You may request our comprehensive list of services and fees at anytime.
Cancellation and Late Policies
We have a 48-hour cancellation policy. Missed appointments or appointments cancelled with less than 48 hours’ notice will be charged $150 and will not be reimbursed by insurance. Insurance will only consider covering face-to-face office visits (i.e., phone calls, emails, etc. will not be covered).
In the case of inclement weather, we have a HIPAA compliant Telehealth system to conduct video sessions. Most insurance companies will reimburse in-network providers for Telehealth sessions but there is no guarantee of this and in the case that they do not, our regular fees would apply.
If you are canceling due to COVID-19, you will not be charged a cancellation fee if you cancel within 24 hours. This must be communicated to your clinician.